Nordic Backup, Inc. - Lake Mary, Florida

Tracey L.

It's incredibly reassuring to know that no matter what happens with my network system or computer crashes, Nordic has never let me down. They listen attentively, are patient, kind, extremely knowledgeable, and always professional. Once I explain my problem, they immediately jump into action, quickly coming up with effective solutions to every technology challenge I've faced over the years.

My previous experiences with other companies often ended in frustration—no results, lost data, outrageous invoices, and empty apologies. Nordic, however, has been a game-changer for me. My rep, Alex, is absolutely the greatest! He’s patient, kind, and understanding, making him a true pleasure to work with. His expertise and professionalism shine every time, and he consistently delivers results.

Alex has saved not only my data but also my sanity by ensuring my information is safe, accessible, and recoverable. I’m beyond grateful to him and the entire Nordic team for always showing up, stepping up, and hitting a home run every time I need them.

Before working with Nordic, I had countless situations where I lost my data, and no other company could recover it. They’d send me an apology and a massive invoice, but never my data. Alex and Nordic completely turned that around. Thanks to them, I can sleep well at night knowing they’re protecting me and my agency.

For me, it’s not a matter of if I’ll need them, but when—and they’re always there. Thank you, Alex, and thank you, Nordic, for always having my back. Your support is invaluable, and I’m forever grateful!

Peter H.

I have a multi-machine license but was having difficulty establishing backups on my second PC. However, before I even attempted to reach out to the company, a customer service rep called me. ON A SATURDAY. The Nordic-Backup rep was enormously helpful: fast, efficient, and totally informed. I got my backup working fine. My attempts to quickly duplicate the setup on my second machine failed, however. I ran out of time and have for months been fearful of a disc crash but unable to carve out time to address it. I sent a single email to Nordic Backup support. I received an prompt email describing hours live support is available. A day later I got a call from "James" asking to help me configure. This rep had me running promptly, answered various other questions (all utterly basic...but helpful given my time challenges). Again: efficient, fast, totally informed.

For me, this is unbeatable service. BTW, regarding the product itself, I have successfully restored. In my case, it was a single file that I accidentally overwrote. The process of accessing the file was obvious enough. I was bacck in business in 10 minutes.

Patricia K.

Nordic is everything they say it is, easy to install and just works behind the scenes without making my computer run slower. I saw an issue in one of the emails and called and they were easy get a hold of and really patient in explaining everything as they resolved the issue. Highly recommend, great company with a great support.

Bishop C. C.

We use Nordic Backup for some key files that we aren't able to store on our cloud servers. The software is very easy to use. Recenlty, one of our local database files was unexpectedly corrupted, and we were immediately able to restore the previous nights backup with no loss in operational time. Great product!

Mario A.

This is an excellent company to work with. They make sure all of your backups are ready and available the moment you need them...and we have needed them more than once. They will have your business back up and running in no time. I would especially like to recognize Alex as he has gone above and beyond in helping us. Highly recommended!

Chris J.

I have been using Nordic Backup for 2+ years for a small land surveying business I own. I was referred to them by Syderware Technologies in Bulverde, TX after they were able to retrieve/save all my job files after my computer crashed. I haven't had a bad experience with Nordic Backup, they level of communication and customer service is first class. Retrieving files is simple. I do wish they had a mobile app where files could be retrieved as needed, but it's not a deal breaker for me. Hopefully in the future this option will be added. I highly recommend Nordic Backup.

Judith M.

Last year my hard drive crashed. When I tried to restore from another cloud service, I discovered it had not been updating and the most recent backup was several months old. As a result I lost all the data from that time period. The repair shop I took my computer to recommended Nordic and sold me a one year subscription. It was supposed to fully backup and keep it backed up on a daily basis. I constantly get notices "backup failed". I spoke to support several times and still never had a complete backup, can't access on-line the files it did backup, or find a list of what was backed up. Support changed settings a couple times and still no complete backup. Once I was told in an annoyed voice "you have to leave your computer ON" I explained it was always on except for power failures. I didn't get the impression he believed me. Another time he blamed it on probable slow upload speeds. I shouldn't matter if upload was slow, I should have had at least ONE complete back up in one year! For me, it was a waste of $99. I have gone back to manual hard drive back ups until I choose a different cloud backup service.

Doug A.

I REALLY like this company. I get great service at a great price. I get an email everyday telling me that my data has been backed up (or not) so I don't have to continuously check. Highly recommended.