Service Star Outdoor Solutions - Rainbow City, Alabama

Mason Clemons

I called in reference to a spindle for a riding mower. Hey quoted me a higher price than I received at other places. I asked him for the part number he then refused and stated I’m not going to give you a part number so you can buy it somewhere else. You can either buy it here or figure it out on your own.

I was confirming the part was correct but I can tell you now with this service I would never go back for any service. I would avoid at this store.

Patrice Golden

Website posted hours of operation from 8:00-12:00 on Saturdays so we brought our mower to be repaired. Pulled up and there’s a sign on the door that they no longer open on Saturday. How about updating the website so people don’t waste a long trip with gas prices through the roof?

Chris

Not very nice people. Went to buy a zero turn. Told them what I needed and that I'd like to finance some of it. Guy behind the cou ter just handed me a piece of paper and told me to go home and apply online. They had zero interest in selling me a mower or helping me in anyway. I left immediately and purchased a mower somewhere else. When I spoke with the management at the place I actually bought my mower from and mentioned how I was treated there, he wasn't surprised.

Savanna Teet

If I could give zero stars I would. We went in told them our price range and all he had to say was “well we got several mowers in that price”. Had zero interest in helping us actually find the mowers mentioned in the said price range we were looking for. Not to mention as we walked out they were pointing and laughing because we didn’t have any knowledge on mowers. Absolute worst and rudest customer service !!!

Bud Beam

Bought a great mower from them 2 years ago. Ariens ikon xd 52 is worth the money. Went to get new blades and a wheel bolt last week....neither in stock....called today to see if they had gotten any in......no answer 2 times....left message and no call back. Has been 5 hours and no response. I guess once they sell you a mower, they're done with you. Already found a wheel bolt and ordered blades from Amazon. If you buy a mower from them, make sure you have other means of maintaining service.

Debbie Walker

My nephew purchased a new scag zero turn 8 months ago. It has been in and out of the shop here 4 times in the last month. He has lost business because of them not being able to fix it right. He met with scag representative yesterday day which pretty much told him he wasn't important enough to take this to his supervisor. I am not happy with this rep. So I will call his supervisor myself on Monday. I do not recommend a scag mower to anyone. Will post again after speaking to scag representative on Monday.

Mitchell Stewart

If you want your equipment fixed look elsewhere. If you enjoy getting jerked around for 3 weeks and your mower coming out worst than it went in this is the place for you.

Took my mower in to get a new clutch put on. After 3 weeks of being told “I’ll check and call you back” (with no call backs at all) it is finished being repaired. I crank the mower to load it on the trailer and it starts vibrating violently. Informed store manager that it wasn’t doing that when I dropped it off he has his mechanic take a look. 30 minutes later mechanic comes out of the back and informs me that I have a bent crankshaft. After arguing that it wasn’t bent when it came in the mechanic basically tells me I am a liar that he didn’t do it. After a refund for the clutch that was $300 and the mechanic putting my old parts back on I am taking my equipment else where to now fix a clutch (original problem) and a bent crankshaft.

Papa-N-Bama

I've seen the reviews and was surprised. Every time I've been by Service Star, the folks I dealt with were first rate...if they have changed, I'll see tomorrow as I need a part. Y'all have a good day Roll tide. God bless.