Ricochet360 - Automate: Calls, Texts, Emails, & Sales - El Segundo, California

Blake D.

Pablo was incredible. He went over the platform in detail explained things to me in a way I could understand and answered all of my questions. All while training a new hire. I would highly recommend Ricochet. And Pablo did just such an amazing job, can't say enough nice things about him. Great energy overall!

Brenda P.

Pablo was awesome, he very polite and fully explained and demonstrated everything! He certainly showed me how to use Ricochet to it's fullest and in a way to optimize my time! This was actually the best training I have ever received on how to use a platform and all that the platform offers! I feel much more confident and comfortable with using Ricochet! Thank You!

Carrie M.

Walter Gonzalez's one on one training was professional, thorough and got me really excited to use Ricochet. He personalized the experience and his pace was on point. He was patient and answered all questions. He didn't end the training until he was sure we covered everything. He made the kick off a great one. I look forward to our team using Ricochet. Thank you!

Nikki F.

Evelyn was wonderful in explaining reports and information regarding the admin side of Ricochet. She was very detailed and very thorough on answering all the questions I add and then she added to more than what I knew to ask.
She was wonderful!

Ani G.

Laryssa did a great job with the use training. It was concise and thorough. She ensured everyone understood all the features and allowed time to address questions.

Richard B.

She did a really great job and was the best conversation I have had so far about Ricochet. In our one-on-one meeting with our agent last week, he asked me to rate Ricochet compared to our previous calling system and I said a 6 or 7. She just in those few minutes jumped my rating to an 8 or 9, so she is my superhero and instantaneously raised how I feel about your product.

Robin N.

We feel misled and tricked into signing a contract for a service that does not meet our needs or match the expectations set during the sales process. Many of the features we were told would be included were either missing or required additional costs, which was never disclosed upfront.

To make matters worse, despite our numerous concerns and the system’s clear negative impact on our business, the company has refused to release us from the contract early. Their rigid enforcement of the agreement only compounds the frustration.

We gave this platform every opportunity to succeed, but it simply didn’t work for us. I urge anyone considering this service to think twice and avoid signing a contract with them. If you value transparency, efficiency, and a service that truly works as advertised, look elsewhere.

response:
"If transparency is truly a priority for you, then do the right thing—end my contract and stop wasting my money on a system that does not work for my business. I gave Ricochet360 a fair chance for 8 months, despite ongoing issues that were never properly resolved. Instead of taking accountability and allowing me to move on, you are holding me to a contract for a service that does not meet the expectations set during the sales process.

A company that values transparency and customer satisfaction should not force dissatisfied customers to stay locked into a system that is negatively impacting their business. If you really stand by your service, let me go."

Anton R. J.

Anderson, Ravenna and Evelyn were awesome. Took the time to help me understand Ricochet. I came into the training without login information so I was behind. They took the time to help me get up to speed and understand the system . Thank you so much for your time and effort