Pottery Barn Kids - New York, New York

Mich Y.

Wonderful experience working with James. He was very helpful in processing my online return when the other neighboring store, Pottery Barn teens, was unable to assist. They said I can’t return my order because an online return was created, but James was very professional and addressed everything in a click. James was welcoming, friendly, and a pleasure to work with. Highly recommend!

Nicole A.

Can not believe how bad this PB Kids is. They have nothing in the store. Not a single bassinet. When I inquired with the salesperson why they have no bassinets, she told me most people put their baby directly in a crib which is completely FALSE. How can people with so little knowledge about babies be running a baby store. Don’t shop here.

Rob M.

The store is great and the employees are incredibly knowledgeable and helpful. Vasi, in particular, was awesome. Vasi painstakingly answered question after question about strollers, carefully demonstrated how to breakdown and set up various bundles and parts, and compared multiple models for us.

It was so much more helpful to go in person and talk to an expert than to scroll through endless reviews online. I can’t recommend this PBkids (or Vasi) highly enough!

Fabi G.

This review has nothing to do with the store but an online purchase but Pottery barn does not have a section on their website to leave a review. I’m really disappointed with my experience. I ordered a white Hello Kitty book bag, and it arrived without the bow button. I figured it was just a fluke since I’ve always liked Pottery Barn products. So, I ordered another Hello Kitty book bag, but this one came with the stitching ripped out on the handle.

Now I have a very upset little girl and I’ve spent $64 on each bag. It’s frustrating to deal with returns, especially when I need a reliable bag for my child. I ended up getting a $35 bag from Amazon instead. I expected better quality and service from Pottery Barn. Unfortunately, I won’t be ordering any more book bags from here.

caterina D. S.

The store and the products are great just a bit overpriced. The staff is professional but not very friendly…the store results kind of cold in terms of customer experience. I would recommend it only if you’re looking for something specific you saw online and you want to check it out in the store. Otherwise the store experience won’t add anything more to the online one!

Laura S.

I went to the store with my parents and purchased a crib. I also needed a dresser topper and the store associate showed us the topper and told me I needed to call back with the dimensions to order it

So, I called the store back and ordered it to be shipped to my house. The topper was $170 with a 20% discount and on top of that they charged me a $70 shipping fee. I thought it was worth it but I should've read all the reviews on this store before ordering anything

I received the box and it was VERY light. The fillmore topper consists of 6 pieces of wood, with NO bottom and no cushion. I was mislead by the woman when I saw it in person to think that it had a bottom, a cushion and it would work with my current dresser. I am VERY disappointed. Plus they charged $70 shipping for something that weighed less than 10lbs? Ridiculous.

I called PBK in short hills mall NJ and they were VERY nice and helpful. I returned the topper there. The woman working there told me she doesn't know why anyone recommended I buy the topper. She said I would have to nail in the topper to my current dresser and it would likely break my dresser and cause the wood to split. Also, she said I was overcharged for the topper and shipping. Short hills has a much nicer location anyways!

I was in the process of making a baby registry with PBK but I refuse to give them anymore of my business. I can't wait to receive the crib and get this over with. FYI- crib deliveries take forever but I'm not due until March so I'm not in a rush

Vasti A.

Very rude customer service, called to purchase an item and confirmed they had it, was told they would call back for payment and they never did. Called again and a woman named Dolores was very rude, dismissive and hung up on me saying they are too busy to help. Glad this is not my local Pottery Barn because seems like a nightmare to try and buy anything from here.

Norah L.

The customer service in the store is super disorganized. The woman helping me was trying to help anyone that walked into the store or near the register simultaneously which meant that to purchase 4 things took an hour. The rug ordered for me was the wrong color, did not match the sample in store. I think the color was discontinued. The curtains I bought, pictured below, were labeled 96” but clearly are two different sizes. I spent hours on the phone with customer service and with the store and they were totally unhelpful.