Pop Cult at Tampa Premium Outlet Mall - Lutz, Florida

Pop Cult at Tampa Premium Outlet Mall

Located at 2398 Grand Cypress Dr STE 418, Lutz, FL 33559, United States, Pop Cult is a unique store that specializes in anime club events, collectibles, hobbies, and toys. This women-owned business prides itself on being an inclusive space for the LGBTQ+ community, particularly welcoming to the transgender community. Customers can enjoy in-store shopping, same-day delivery, and a wheelchair-accessible parking lot and entrance.

With a 3.5/5 star rating based on 33 Google My Business reviews, Pop Cult has garnered a moderate level of positive feedback from its clientele.

Specialties

• Store
• Anime club
• Collectibles store
• Hobby store
• Toy store

Other Points of Interest

• Women-owned
• In-store shopping
• Delivery
• Same-day delivery
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• LGBTQ+ friendly
• Transgender safe space
• Quick visit
• Accepts Credit cards
• Accepts Debit cards
• Accepts NFC mobile payments

One satisfied customer recalls their visit to the store, stating: 'I was looking for gundam model kits and she brought me to the display and gave me advice on which kit would be the best for my money. Will definitely visit the store again.' This review highlights the exceptional customer service and product knowledge provided by the staff at Pop Cult.

Phone Number:

8139486610

Website:

popcult.online

👍 Reviews of Pop Cult at Tampa Premium Outlet Mall

RaccJ

5/5

Visited this store a while ago, very good experience here. The young lady at the register with piercings, Mave, was a huge help to me. I was looking for gundam model kits and she brought me to the display and gave me advice on which kit would be the best for my money. Will definitely visit the store again.

mirage

1/5

entitled and snobby employees, manager said “that sucks for you” to a relative of mine weary about not being able to use a $15 store credit card with the ongoing sale, overpriced items, one cheap pen is marked for 9 dollars, which is outrageous!.. i’m a regular shopper here and haven’t had as bad as an experience than this at this store. you’d be better off buying from individual sellers.

Demo W.

2/5

2 star because of the experience. Asked about a price, saw it was higher than expected and said I'm used to seeing some figures around a lower price. The employee working apparently didn't like that I wasn't going to buy it since I asked to look at the price and gave me an annoyed sigh with a less than sincere thanks for coming comment all with his back turned to me and walking away. All signs that he couldn't be bothered and found it a waste of his time. Was planning to get something, but with that attitude, no thanks. Just lost a sale on 3 things I was planning on getting that were slightly priced higher in total over one that one item at the price. The company's loss. If the employee has a problem with folks asking a question and not showing interest due to price, they need a better attitude if they want to keep customers. Never had that attitude given to me in the past here nor in other locations. Always friendly and never getting like this when someone doesn't show interest. It's probably a long day for him, but yeah, not the type of attitude you give guests. This occurred 6/18/24 around 5:20pm.

Nick L.

1/5

Stay away from here if you are a figure collector. They have so many banpresto figures marked up $40-$50 more than the actual msrp price. Especially the one piece figures. Which a lot of business I see do that unfortunately. Some of the Dragonball were ok but for the most part I can tell they just buy from eBay and mark the prices up by an insane amount. Seen many of my figures that I have already purchased (mostly from respectable eBay sellers in Japan) marked up, much more than what I’ve spent. They do not care about you, they strictly want money. There’s nothing else. The cashiers aren’t very helpful either and most look high or under the influence. Please stop scamming on the figures, idk how this isn’t a law, literally stealing money. Luckily I did not purchase anything, I know my prices since my entire collection is worth $16k and started Jan 2023. Please stay away from here, you will get ripped out of your pockets. I’d say the only fair price items are funko pops, that’s it lol. I’d give it a -10 if I could.

floral

1/5

as a frequent visitor there used to be friendly cashiers at this place, but now there is this man who works the register who is usually rude when i ask questions about items. today my sister and i were shopping and he was on his phone calling someone the whole time we were in the store, even during our checkout. he was saying inappropriate and vulgar words in front of us while he was on the call and barely said anything to us. I suggest this place please hire different people

Austin B.

1/5

All over the store says 20% off for black Friday sale. Outside,inside,AT THE REGISTER, and store FULL of people, we all approach the counter for the gentlemen to instruct us that it’s 10% off today and that was yesterday… why is it all over your store then. Very upset as I was very eager to buy a hot toy I’ve been looking for, for a long time and was instructed after picking it up that the whole store isn’t what the sale says at all. Me and 6 other people left after hearing this news. Won’t be shopping here again.

George S.

5/5

I found a couple of unique items here, now I'll have to pop in once a while, I'm 2 hour drive away but it's worth it

Kevin D.

1/5

my little brother and i fixed their figurines bc the black and white side was showing. guy came over yelling at us about...looking at the figures? he then proceeded to fix it (that's what we were literally doing) and follow us around the store while joking with his friend extra loud and flicking each other off- im assuming to look cool bc i was with my gf and sister and they wanted to look cool? i was also with my little cousins so that was so inappropriate. so he kept following us very loudly so i kept staring at him and he kept looking away acting extra animated and then played it off asking us if we're finding everything okay. killed my vibe, went in the look for genshin impact swords, came out feeling completely harassed! shame on the staff.