Marco Hospitality Solutions - Marco Island, Florida

Marco Hospitality Solutions: A Detailed Overview

For individuals and businesses seeking comprehensive property management and vacation rental services, Marco Hospitality Solutions presents itself as a notable player in the hospitality landscape. Located at 1378 San Marco Rd, Marco Island, FL 34145, and reachable at 2392604572, this company offers a range of services designed to streamline operations and maximize profitability for its clients. While recent reviews indicate areas for improvement, a closer examination reveals a business with a specific focus and a commitment to serving the needs of property owners and guests alike.

👍 Reviews of Marco Hospitality Solutions

Abby P.

1/5

Was charged for a rental. The company canceled a month later. It’s now two months after that and I still have not gotten a refund after 6 calls to the company. Theresa Davidson does not exist. All calls are outsourced to India. Do not rent with this company. Not a legitimate company.

Santina S.

1/5

DO NOT BOOK WITH THIS PROPERTY. I received an email that my reservation had been cancelled bc company had closed but have not received a refund. I have made multiple calls to the company and no response. I still have not received a refund. I booked through VRBO and was offered a 100 percent cancellation refund and still can not get refunded. The company just keeps telling me they “created a case” I am not getting any responses back. BEWARE. This company is a scam !

Victoria V.

1/5

My husband and I both reached out for support and we were never addressed. Although the home we rented is absolutely beautiful, the management is poor. Guest convenience and satisfaction are not prioritized which makes it unlikely that we would secure a stay with them ever again.
There was not a single liner for the trash receptacle aside from the one that was in it. There was no starter pack of dish detergent or dishwasher tabs. No laundry detergent was provided. The checkout rules are lengthy with charges based upon how much needs to be washed. The dryer was terribly inefficient needing to be set for over 100 minutes to dry clothing. The patio deck was very weedy with chairs strewn about. The pool surround has black mold making it unsightly. The sliding door mechanism was not working properly preventing the door from locking. The bedroom climates were warmer than the rest of the home.
There is more that I could list but by now you realize that these are all minor issues that should be corrected by management so the clients are able to enjoy their stay.
It is unfortunate because the home truly was magnificent. I would love to stay again if it were managed properly.

Gina B.

1/5

Unbelievably shady and unprofessional. Received confirmation after paying for our reservation and received a text message from Marco stating that our reservation was confirmed and we could communicate through that text app.
Then, we receive a random email from them stating that our reservation was canceled!
I reached out multiple times to ask why and they just kept saying the dates were no longer available (which makes no sense because we received confirmation and text confirmation. And they accepted payment). The phone number they have listed is no longer in service and they will not answer any questions that you email them except to continue repeating the same thing over and over again.
Super shady, be very careful if you work with this company.
They have left us in a lurch for Thanksgiving with nowhere to stay.
Contacted VRBO. They have opened an investigation into Marco.

Rozita R.

1/5

Terrible customer service experience. They cancelled our reservation 2 days before our departure. They didn’t help us find a new place. We were left without a vacation destination when we had already fully paid for and had signed the contract. Not to mention the planning and the disappointment.

Tara B.

1/5

We have tried to call multiple times, have sent multiple emails, and NOONE will even reach back out for us to BOOK a house.

Barbie D. M.

4/5

Super nice customer service but weren't able to resolve issue

Roger S.

5/5

These people are the best at customer service and follow through. 5 star service.