JCPenney - Brooklyn, New York

Discover JCPenney: A Premier Shopping Experience in Brooklyn

JCPenney, located at 360 Gateway Dr, Brooklyn, NY 11239, is a multifaceted retail giant offering a wide array of goods and services under one roof. With the convenience of a Phone: 182353818 and an easily accessible online platform at jcpenney.com, shopping with JCPenney has never been more straightforward. This department store, furniture store, jewelry store, shoe store, and more, provides a comprehensive shopping experience that caters to a diverse customer base.

Key Features of JCPenney

• Curbside Pickup & Delivery: For those looking to avoid the crowds, JCPenney offers convenient curbside pickup and delivery options.
• In-Store Pickup: Customers can reserve items online and pick them up directly in-store for a seamless shopping experience.
• Onsite Services: Enjoy services such as alterations and styling advice from knowledgeable staff.
• Accessibility: With a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, JCPenney ensures that all customers can enjoy their visit comfortably.
• Payment Options: Accepting various forms of payment including Checks, Credit Cards, Debit Cards, and even NFC Mobile Payments, JCPenney accommodates all preferences.
• On-Site Parking: Ample parking is available for shoppers who prefer driving.

Opinions and Customer Satisfaction

JCPenney has garnered a strong reputation with 2,917 reviews on Google My Business, achieving an impressive average opinion of 4.2/5. This high rating reflects the store's commitment to cleanliness, organization, and customer service. Customer testimonials highlight the store's cleanliness, well-stocked sections, and the proactive management in addressing issues such as long checkout lines, demonstrating a responsive approach to customer feedback.

Getting Started with Your JCPenney Experience

For anyone considering a visit to JCPenney, here's what you need to know:

- Location: Easily accessible in Brooklyn, New York, the store's address is 360 Gateway Dr, Brooklyn, NY 11239.
- Contact Information: For any inquiries, don't hesitate to reach out via their Phone: 182353818.
- Shopping Online: For those who prefer the convenience of online shopping, JCPenney's website jcpenney.com is a treasure trove of products waiting to be discovered.
- Plan Your Visit: Whether you're shopping in-store or opting for curbside pickup, JCPenney's facilities are designed to make your shopping trip smooth and enjoyable.

If you're looking to update your wardrobe, furnish your home, or simply enjoy a day out shopping without the hassle, JCPenney in Brooklyn is an excellent choice. Don't miss the opportunity to experience the store's blend of quality products, exceptional services, and customer-friendly policies. Head over to jcpenney.com or give them a call to start planning your visit today

👍 Reviews of JCPenney

PhilYouIn

5/5

JC Penny used to be a low brow store, but not anymore. Almost felt like Macy’s used to be. Very clean, well stocked and organized location. Clearly delineated sections with attractive, well kept displays. Bathrooms and try-on rooms available and clean. Security at the front door. Plenty of employees roaming around. There was a very long, slow moving checkout line to the left of the exit, and a closed check out area to the right. Which upset me. But then a middle aged manager with short hair summoned extra cashiers to the front to open up. Which exhibits good management skills. Well done.

Laurie I.

5/5

Ahh, yes, Black Label Evan Picone!!!
I was shocked when they closed Nordstrom Rack. I was able to shop for workwear there. But, the store became junky.. It appeared as if they were sending all of the cheap, tacky clothing to the Gateway store. Do not allow that to happen at your store. Clothing does not have to be ridiculously expensive. But, functional and of good quality! And the store should be kept with a neat, clean presentation... Staff should always be accommodating. It is their job!! Thank you again!!

ju J.

5/5

The service was great. I went to return some clothes that i order online. I ended up purchasing some more business attir at the store. They had a nice sale. The return policy was awesome my money was posted to my credit card within three days. The lines move pretty fast.

tasha G.

1/5

I went to this store n took my holiday photos. I used a Groupon code. Apparently they were having some issues with the code. The sales rep as well as the “manager “ there a chance mt order will be cancelled. I also opted to get the digital prints which I paid in store. After three hours I didn’t receive the email about my digital prints. I called back the store and was told repeatedly by staff that they warned me and that I need to call Groupon back for all my money even though I paid for the items in store. I explained I understand that the order which I assumed was the canvas would be cancelled but they said no the whole order. They said if I want I need to come back n pay again. They refused to give me back my money. Groupon had no record of the order being cancel n they never took the money. I contacted the escalation team n still haven’t heard back. Imagine all your Christmas photos with ur newborn you can’t get. Staff nasty and dismissive and no real manager around to assist. Won’t be coming back to this store . Working on getting back my money because it’s so messed up

Mathieu C.

1/5

I am writing this review on behalf of my best friend Latoya R, who had an appointment at this location for a family portrait with her partner and 2 year old baby for the holidays. The appointment was 11/25/24 at 4:30 pm. She arrived 7 minutes late after running in from the car. The next clients scheduled appointment was at 5:45 pm. The associate told her there is nothing that can be done the photo shoot was canceled and although they have no clients at the moment she would have to wait till the last people came in that had appointments that day. I think this was disgusting Customer service, there is a lot of things that go in prepping for a family photo shoot especially a toddler, their was no curtesy no understanding and it was a huge let down for her who took a day off to prepare for this. This was the worst service I've ever heard especially working with children and to be less than 10 minutes late and be denied is disgusting. Do not spend your hard earned money there, they do not value clients nor reputation.

Lisa M.

5/5

I went for a pick up order. It was faster than I expected. Customer service is really good here. There is plenty of staff around if you need help. I can appreciate that. I saw many sales going on, but it was 8pm. By the time I made it there, there was no time to browse. The store was pretty clean, except the shoe section, I can't comprehend how ppl can try on a shoe and not put it back after trying them on.

Rakesh

5/5

Very nice location. Always love going there and the staff are always welcoming and well mannered so that’s always a big deal 👏🏿went there to get a blue jacket suit for a friends wedding and they did have blue but not quite what I was looking for but they do have a wide range of stuff to choose from so make sure you guys go check it out🫡

Ebony P.

3/5

I love Jcpenneys and go here because there is none in Brooklyn besides Gateway. What I don't like is that specifically today some rude security guard didn't want to give me a coupon at the door when a cashier told me to get one. Kept questioning me and I'm just looking at her like "isn't your job suppose to be giving coupons to the customers. Why are you making something so innocent so difficult." But besides that unnecessary encounter, I love the store. Found plenty of treasures. Jcpenneys just needs to becareful who and what they hire.