HotelPlanner - West Palm Beach, Florida

Angel B.

Beautiful home, relaxing environment. Exceeded expectations, host thoughtful and communicative. Highly recommend!

Pch H.

Room and staff were great. Breakfast was delicious! However when I called ahead to ask if a coffee maker and a mini frig were in the room and she said it was a pot (it was an individual maker) and told no mini frig (and there was a frig).

Christine F.

I spoke with Lora because I had to cancel 2 rooms for Saturday night. Lora was pleasant and professional and complete the transaction in a timely manner. Definitely one of the best experiences I have had with Hilton, Hampton Inn in Middletown Delaware. Thank you very much.
Christine F

Ashlyn R.

This would be five star review if I had not had so much trouble getting in the front door. Not as tech savvy as some I guess and the welcome text may have gone to our land line. (yes we have one). I was able to call customer service and a 3 way call solved the problem in about 20 minutes. The rooms have every detail covered in small but nice ways. Very clean and fresh. I was having a procedure done at Swedish and the location could not have been better. The car was safe at the hospital parking garage. Just know you need a smart phone and credit card ready to check in. No person waiting. Also an unexpected 45$ cleaning fee. I don't like surprise charges. You need to declare all fees up front with a total up front. That is how we make choices. It was worth every dollar but better if other guests could be quieter on entry and exit. There you have it. Generally great besides a few hiccups.

Stephen G.

Ive not had such a pathetic customer response to a problem EVER.
Gal kept me on the phone close to an hour. Kept leaving to talk with someone or find out something, but each time came back with a so sorry message and each time telling me oh, now the reservation change is $$ dollars more. First, only $30, second time over $50, third try over $300. Each time was because she couldn't do this or that and must check with someone. Finally she asked for my CC number to pay in full, then told me my card had expired and blah, blah, blah. None of it was true. In fact I offered her my CC exp date but she said no need, her system didnt need it. Then came back and said my card not accepted because it expired but now room change was $300 more than advised. This was final straw. Incompetence at every level.

Nancy P.

It started off not that well, mostly due to poor direction on the prompts., and then, when I finally was connected, discovering that my original reservation had not been recored.

Angie, spoke a bit too quickly, but she was very clear. She helped nicely with making a new reservation as my first one had not been confirmed. She was efficient, polite and patient.

Mary C.

Terrible experience. I thought I had dialed the local number of a hotel. The prices quoted was too high but the guy (smooth talker) said he would see if he saw something nearby that was cheaper. He did. I was going to hang up and call direct but he said he could do it. I thought they were part of the same chain. Very deceptive and lying about everything, never told me he was a third party, lied about cancellation policy, lied and said he discussed refund protection and I refused. Horrible company.

Lisa J.

When booking the reservation, it automatically charged me $40 for refund protection which I didn’t want. I called them and they were able to remove it, and keep my reservation intact. They also called the hotel to confirm I could cancel reservation up to 24 hours before with no charge. The representative I spoke to was very quick to remove it and explain the process.