Barbara Novinger
5/5
We were desperate to find a hotel that accepted our two cats as we were escaping the fires in Los Angeles. When we found this hotel online, we had been turned away by two other hotels that were already full and didn't accept pets. We felt scared as it was midnight when we arrived, and we were one of about four people who were in the same situation and so grateful that they were open to pets and helped us get to our room and get the luggage cart. Only two people were working at the front, so they did a great job. After unloading our car and pets and getting it all up in the room, we fell into our beds, and by then, it was 2 am. We felt so blessed like we had crossed a desert and been found. We had to extend our stay each day for another day until the fires abated and electricity in our house was said to be restored. After three nights, we were so pleased when, after eating at a local fine restaurant, Brandi, the manager, asked us to come see the free items they had for people escaping the fires. We were so pleased with her kindness. She said he own relatives donated all the items we saw. Food, candy, paper, bathroom items of all kinds, clothes, pet food, games and other various snacks, diapers, bottles of water, and much more. We were overwhelmed with gratitude and took a few things we badly needed. Brandi is an A+ manager and so sweet and kind. I strongly recommend this hotel as all the workers were kind and helpful. Purr cats loved being here and felt safe. They had so many parking spots, and we felt blessed to find this hotel. Our room had coffee makers similar to a Kerig style and different choices of coffee and creamers. There was a microwave oven and cups. There was a refrigerator and an ice bucket. We would bring food from meals and be able to eat leftovers thanks to their little "kitchen." The bathroom was nice and had a tub/shower. Lots of plugs to put in our devices, and that was a huge plus. All worked. The windows didn't open, which was good as our cats could safely look out and see outside. We were on the top floor so had a good view (5th floor). We met many other happy guests escaping the fire with their pets. This place was a gem, a Godsend, when we were out in the dark with no place to go. Thank you to all the receptionists at the front desk who helped us and answered our calls promptly. It was a real pleasure stating here. Thank you so so much.
