Isabella Livengood
1/5
Terrible experience—Do not move here.
We have had numerous issues in the short time we’ve lived here since May, and management has been nothing but unhelpful.
• Leaks & Water Damage: Within the first week of moving in, there were leaks in our laundry room. A couple of weeks later, our ceiling began falling apart due to water damage. It took nearly two months for management to address this.
• Water Heater Disaster: When our water heater stopped working, they flooded our apartment while removing it. The flood ruined our floors and multiple personal items. It took days to get a working replacement, leaving us without hot water for over a week. Despite this being entirely their fault, they refused to compensate us or lower our rent, instead telling us to “put it on insurance.”
• Unresolved Mold & Floor Issues: After the flood, I warned them that the water damage would lead to mold if not handled properly. Sure enough, our floors are now molding, and the boards are separating. This is not only dangerous for us, but also for our cats who live here. Breathing in mold can cause serious health problems, and it’s unacceptable that management continues to ignore this risk.
• Water Pressure Problems: Ever since they “fixed” the water heater, our water pressure has been extremely weak. It took weeks for them to send someone, and when they did come, they said they’d follow up but never returned.
• Unauthorized Entry: One of the most disturbing incidents happened when someone—possibly a maintenance worker—entered our apartment without permission while we were not home. They appeared to have been poking around inside, which led me, as a woman, to feel unsafe enough to call the police to clear the apartment. Afterward, we realized one of our two cats was missing. We found him hours later, terrified and hiding. We filed a police report about the incident, but nothing has been done to address it. This level of carelessness, violation of privacy, and lack of action from management is absolutely unacceptable.
Instead of using their resources to take care of renters’ needs and address serious maintenance problems, management seems more interested in throwing holiday parties. Meanwhile, their tenants—and our pets—are left dealing with floods, mold, unresolved repairs, and feeling unsafe in their own homes.
We’ve submitted countless maintenance requests, had discussions with management, provided photos, and even made detailed lists of the problems, yet nothing has been resolved. This place is a complete disaster, and the lack of care or accountability is infuriating. I would not recommend living here to anyone.
