Graton Resort and Casino - Rohnert Park, California

Liz M.

Graton is a nice casino. Very clean, nice help. What I have a problem with is the smoke. You walk in and you are overwhelmed by the smell of smoke. I have asthma so I have to wear a mask just to walk into the place. I know there is a smoke free area also. The casino also needs more drink servers. One for each area doesn't cut it. I was disappointed you got rid of the drink center where you could get a cup of soda or water.

Shari L.

What a fun casino! It's beautiful inside, very clean and very well kept. Every interaction that I've had with staff whether on the casino floor or at a restaurant has been fantastic. They have a great variety of slot machines. I haven't hit the big one yet, fingers crossed, but I like that I've been able to win enough to keep playing and just have fun.

Danae G.

I went for my birthday with a couple of good friends of mine and I have to say I wish I had chosen to go somewhere else. There is wheelchair accessible parking, entry, bathrooms, and the layout is wheelchair friendly.
This casino is large and loosing it's attraction. As they say, "Beauty is only skin deep" proves to be true at this casino. Their machines are seriously lacking attraction , more importantly lacking action. I could actually have a conversation on the phone while inside this place because their machines were busy at taking money and not paying off. True that's gambling, but in six hours time we didn't hear any one hitting a bells and whistles pay off. It's not a wonder that their standards have reduced to water girls in cheap make do cocktail dressed water girls that closely resemble a different class of working girl. The ONLY reason I would ever return there is to dine at Tony's Restaurant inside the casino. It is magnificent and by far outshines what could be the nation's most boring casino. Anywhere, but at Graton Casino would be worth the drive. Not a way to spend on your birthday, that's for sure!

Chinel A.

I find it funny reading upon reviews how kids are not allowed? First off, these people who complain with the air of the smoke, not able to take kids, seriously have no common sense.

It’s a hotel casino. Would you bring a kid to Las Vegas? I mean? Doesn’t take a genius to know that! And if you are a minor, of course you’re not supposed to be in a casino! Go to Reno where old people go if you are that unsatisfied.

Air of smoke. One? Wear a mask. Two? They have a non-smoking place you can go to for gambling.

Of course pay sucks every single time you get your hopes up with the slots. I see lots of alcoholics who are completely gone and wasted break machines. Kind of sad.

Overall? You’ll get good or bad staff. Many staff need training. But the others who do love their job because of being the best teacher and mentor to help out the others who do get hired, are the best! Mention their names and compliment them all!

So many within casinos show how much of a poor diva many are and cannot handle their own behaviors and will place their complaints on YouTube or on reviews like yelp. these are people who are just wanting the attention of narcissistic behavior and not be accountable to why they may have been told “No” by security.

You may run into not many good workers, and karma can fade them in being fired. It’s a business.

However, this place really is not bad. I don’t feel squeezed in at all. I move to another spot if smoke becomes overwhelming. It’s basically learning to move around when you need to.

It’s funny how people will be in the heat of their moment to post bad reviews. I honestly believe Graton is the best and they take care of those who do come in. It’s rare, but there’s lots of people who do care.

It’s like with any other job. There will be good or bad. Management will be aware, but you also have to consider your own behaviors in how you behave which could lead to consequences in getting yourself in trouble.

Point simple? I love this casino. It has its moment of good and bad, but when good does happen? It’s the best and forever a memory to remember.

Jenn

Love the decor and amenities, especially the spa. However, it’s not a kid-friendly hotel, which is a bit of a downside. I wasn’t able to bring my daughter and had to leave her with a family member. It would be nice to have the whole family and friends enjoying the stay together, especially with a huge pool the kids would surely love!

Tom K.

Very disappointed in the lack of customer service over the phone when I am a high level rewards card member. Recently upgraded to one of their top tier players cards and called in to inquire about my features and benefits because it stated online I would have access to a Host VIP line as well other perks like cruises and so forth. Called the main line to get this info and the girl couldn’t even transfer me to a Host or provide the number. Basically informed me that I had to come in for information. Hard to factor that when I drive over 3hrs just to visit your location. Very disappointed and upset after all the money and time I’ve spent during my previous visit to be treated like that. In a very competitive industry such as this, you would think they would want to be more helpful.

Danielle N.

I’ve been to the casino several times and each time has been pleasant with good food, great hosts, pleasant security. However, yesterday I went to take my daughter to play a few slots for her 21st and the entire casino was filled with cigarette smoke. We followed the signs to the non smoking area which was a section of ~18 slots and all were full and next to the smoking section where people were lighting up left and right. If there was a smoke free room we didn’t find it because every room we entered was packed. We tried to find less crowded areas to no avail so we left. Maybe we’ll try again another time in the day when it’s less crowded and less smoke. I like the casino but second hand smoke was awful. I felt sorry for the workers.

Eric P.

No smoking section? Sure, except there's no table games in it. What a joke. You walk through the front door and you're assaulted by a cloud of smoke and you go to the non-smoking area and there's only machines in there. I will never come back.