Gold Pan Lodge - Quincy, California

Lori C.

Literally the worst and most expensive hotel room I have ever paid for. The bathroom door doesn’t open all the way before it hits the toilet. The shower has more water coming out of the bottom than the top and the tub does not drain. Food is still on the floor. Sinks are all clogged. Never mind all of the dust and chipped paint and cigarette burns. No washcloths, no hand soap, and the one day that they cleaned it during our four day stay, she did not clean the coffee pot, did not leave coffee, did not replace the toilet paper. Did not replace the washcloths or the tissue paper. Those are literally the most basic items and they do not have them. Ridiculous. They can charge as much as they do because they are the only place in town but stay at your own peril. And if They have upgraded and there actually are nice rooms, they should be reported to the BBB for charging people what I was charged to stay where I stayed.

Christopher F.

The rooms are a bit dingy and small, with worn carpets. Location is great with several bars and places to eat just around the corner. Lovely views of the mountains. Free DVD rental.

Surprisingly good free breakfast.

Ashley R.

Was pretty expensive, so felt like everything should have worked. Walked in the room, flipped the light switch on, and no lights. We rented two DVDs and there was no DVD player in either rooms. The main room we couldn’t even change the channel, and the second room we couldn’t get any channels. We called front desk and they said they had a DVD player we can get, but didn’t offer to bring it to us, which was weird. Said it was too late to even fix our TV. Faucet in the bathroom leaks continuously. It’s an alright room for a quick trip.

Cecilia P.

Son and his new wife spent honeymoon there. They thank you very much. It was quiet pleasant clean.

James

Positive: This is absolutely the friendliest staff. We love staying here. Never disappointed. Negative: ""

Doug S.

I recently stayed at the Gold Pan Lodge in Quincy, CA, and was let down by the service. Despite the lodge’s convenient location and the potential for a comfortable stay, my room was not cleaned during my visit. This oversight significantly impacted the quality of my stay.||Furthermore, the management promised a discount on my bill to make up for the inconvenience, but failed to follow through. This lack of follow-up has left me feeling undervalued as a guest. I hope this feedback prompts the Gold Pan Lodge to improve their services and communication with future guests.

Felicia Y.

This place looked as though it had been caught back in the 1970's!! It was horrible! It was not clean, my bathroom sink did not get hot water, my refrigerator was broken, the carpet was dirty, the beds smelled like they were moldy and musty, the shower still had mold and mildew in it, the walls had wood paneling on them, there was only standing lamps, which did not give much lighting at all. I am not sure why this hotel is able to get 3.8 stars, but overall it really does not deserve any stars. It was by far the worst place I have ever stayed in. Luckily, I always travel with my own cleaning kit and it took me an hour to clean this room and to get it to a decent level of cleanliness that I would feel comfortable in.

Don't let me get started on the breakfast. I am lactose intolerant and there was NOTHING, I could put in my coffee as creamer there! Everything was Crystal brand milk, creamer, and half and half. The only creamer they had, which is also not good is the Delight brand, which you do not have to keep cold. There was prepackaged pastries, that tasted like fake food, only two kinds of fruit(apple and oranges), a bunch of stale smelling bagels and bread you can toast. The jelly was Smuckers brand, which was just sugar and flavor.

So let us get to customer service. As I mentioned, my refrigerator did not work and my bathroom sink did not get hot water for some reason. I called the front desk and let them know and this was her response, "oooh, I'm sorry, our maintenance man is gone for the day and oh shoot if I had a room to transfer you in I would, but we are full. Tomorrow I will let him know about your refrig and maybe he can fix it or something". Maybe? I explained to her that I needed a working refrigerator tonight because I had food that would spoil. This was her response, "We can get him to come look at your refrig tomorrow, I am sorry about that". In the mean time what was I suppose to do about my food. It would be different if they did not advertise the refrigerators in the rooms, but this was one of their many false amenities.

Next day, I came back from working in the woods and the maintenance man did not fix my refrigerator nor did he fix the hot water in the bathroom sink. I went to the office and complained again about the refrigerator and the bathroom sink. They transferred me to another room, which was better than the first one, but still dirty and gross and I had to break out my cleaning kit again. The refrigerator worked and the bathroom sink worked, but the room still smelled like mold and was musty. This place gets a lot of Caltrans workers, field workers, truck drivers, construction workers, and some other guest. How this hotel has not been inspected by the Environmental Health Services, I am not sure, but they would not be getting the 3.8 stars that they have been receiving if they did their job correctly. I just happened to take a look at the people who cleaned the rooms, and found out why the rooms are not as clean as they should be, playing around on the job, talking loud, gossiping to each other about what they found in some of the guest rooms, and laughing about it. Oh and they did not once clean my room and I was there for 4 nights. If it was not for my job choosing this place, I would NEVER stay at this place. You have been warned.

Albert R.

The folks here a very nice and helpful. Room was clean and the a/c was running when I arrived!
Wifi was surprisingly fast, especially the upload speed.