Andrew
3/5
TL;DR
Three out of five stars for quick and functional work, but with inflexible customer service and shortcuts taken in servicing your hardware that doesn’t measure up to the price.
Like most customer service issues, the problem is usually not the initial issue, but the reaction to it. I brought my joycons in with a custom shell replacement to have installed. The turnaround was pretty quick, less than 24 hours. The price seemed appropriate at the time. However, the directional buttons were arranged differently. I fully admit outright this is small, and simply cosmetic - but I had supplied my own parts and paid decent money to have the customizations installed. I addressed it at pickup, hoping I could leave it there for another day to be fixed. The real issue came when the technician told me that the buttons could only fit (and operate) in that particular array. Even after I showed him pictures of the disassembled parts button pieces, to demonstrate they all can easily interchangeably rotate, the technician again dismissed it as inaccurate suggested I take any issue up with the manufacturer. I felt like I was being waived out of the store.
I took it home, and fixed it myself. There was no issue whatsoever rearranging it. Alarmingly, I discovered several screws had not been replaced inside the controller. I am grateful the shell kit I ordered came with extras, and I was able to replace them myself. Disassembly was a little time consuming, which is why I originally paid to have someone else do it. But moving the two buttons around was simple, so either the technician genuinely did not believe you could rotate the buttons to fit in the various slots, or he did not want to spend the time and effort that I eventually had to. I was originally happy with the price, but was disappointed first when I had to spend more time on top of the cost of the service, and again when I discovered missing screws. I could have done the full replacement myself - but preferred to hire it out. Given everything I have described, I do not believe I got the value I paid for. Pictures included to demonstrate that yes, rearranging the buttons was possible.
