Gamers Warehouse | iPhone Repair in Tucson - Tucson, Arizona

Kelly Dean

I highly recommend this gamer shop at the Tucson mall. The employees there are amazing and have very awesome personalities and are super professional.. they don’t sell just games they repair phones and sell them as well so if you are around Tucson mall please stop by and check them out especially since Christmas is right around corner.. I’m super happy with the services btw they are helpful in every way and get you in and out.. love this store so much!!!!!

Andrew

TL;DR
Three out of five stars for quick and functional work, but with inflexible customer service and shortcuts taken in servicing your hardware that doesn’t measure up to the price.

Like most customer service issues, the problem is usually not the initial issue, but the reaction to it. I brought my joycons in with a custom shell replacement to have installed. The turnaround was pretty quick, less than 24 hours. The price seemed appropriate at the time. However, the directional buttons were arranged differently. I fully admit outright this is small, and simply cosmetic - but I had supplied my own parts and paid decent money to have the customizations installed. I addressed it at pickup, hoping I could leave it there for another day to be fixed. The real issue came when the technician told me that the buttons could only fit (and operate) in that particular array. Even after I showed him pictures of the disassembled parts button pieces, to demonstrate they all can easily interchangeably rotate, the technician again dismissed it as inaccurate suggested I take any issue up with the manufacturer. I felt like I was being waived out of the store.

I took it home, and fixed it myself. There was no issue whatsoever rearranging it. Alarmingly, I discovered several screws had not been replaced inside the controller. I am grateful the shell kit I ordered came with extras, and I was able to replace them myself. Disassembly was a little time consuming, which is why I originally paid to have someone else do it. But moving the two buttons around was simple, so either the technician genuinely did not believe you could rotate the buttons to fit in the various slots, or he did not want to spend the time and effort that I eventually had to. I was originally happy with the price, but was disappointed first when I had to spend more time on top of the cost of the service, and again when I discovered missing screws. I could have done the full replacement myself - but preferred to hire it out. Given everything I have described, I do not believe I got the value I paid for. Pictures included to demonstrate that yes, rearranging the buttons was possible.

Rachael Helfrick

Outstanding service, exceeding expectations. I have a phone that is not one of the newest models, so when the screen got destroyed I was appropriately nervous about finding a replacement in stock. Not only did they have it in stock, but they managed to get it repaired in record time. Due to time constraints, closing hours, being short staffed without the expert on my model phone, they were not certain they could get it done in time for me to have it in the morning before work. They could sense my concerns and overcame all the obstacles to get it repaired for me, taking initiative to ensure I was able to continue working without interruption. The ingenuity and kindess of the staff helping me went above and beyond. Thank you, your thoughtfulness did not go unnoticed.

Andrea

Alex was very polite, professional, and helped me find exactly what I needed. Came back for a phone repair and came back almost new. Good place overall would highly recommend for any device repair.

Mariah Iglesias

Best deals in town. They sell iPhones and Samsungs. Affordable repairs on all game systems, computers and phones. Always new stuff in stock. Retro games and consoles. Great staff and they do leasing with no credit check.

Chris Mars

Great experience, I came in to find a PS2 console and a certain game. Alex, greeted me as soon as I walked in and found exactly what I was looking for. Very professional and helpful.

Joseph Ramirez

There really excellent. I recommend you going there. I’m not sure if I’m right about there names. But I think it’s Bert and Diego. There the nicest people I’ve ever met. I have a crush on Diego !

Kristina Lopez

Mariah helped me get a MacBook and she was super friendly and helped me right away no attitude no rushing me she was perfect definitely recommend going to her