E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: A Comprehensive Guide

The E-ZPass Customer Service Center is a vital hub for individuals seeking assistance with E-ZPass transactions, tolls, and other related services. Located in Newark, New Jersey, this service center provides a one-stop solution for all E-ZPass queries, ensuring a seamless and efficient experience for its customers.

Main Services

Transaction Assistance: Staff members are available to guide customers through various E-ZPass transactions, including account inquiries, toll payments, and license plate verification.
Toll Assistance: The center offers toll assistance services, helping customers resolve issues related to toll bills, refunds, and disputed charges.
License Plate Verification: E-ZPass staff can verify license plate numbers, ensuring that customers are aware of their toll obligations.
Account Management: Customers can manage their E-ZPass accounts, update their payment methods, and receive information on account balances and transaction history.
Customer Support: The center provides general customer support, addressing inquiries and concerns related to E-ZPass services.

Location and Access

The E-ZPass Customer Service Center is situated at 375 NJ-21, Newark, NJ 07114, United States. This location is easily accessible by car, with ample parking available on-site. The building is wheelchair-accessible, ensuring that customers with mobility issues can navigate the premises without difficulty. The entrance is also wheelchair-accessible, providing equal access to all customers.

Upon arrival, customers can expect a welcoming atmosphere, with comfortable seating areas and well-lit public spaces. The center is open during regular business hours, allowing customers to plan their visit accordingly.

Featured Characteristics

On-site Services: The E-ZPass Customer Service Center offers various on-site services, including transaction assistance, toll assistance, and license plate verification.
Wheelchair-accessible Car Park: The center has a designated wheelchair-accessible car park, ensuring that customers with mobility issues can park safely and conveniently.
Wheelchair-accessible Entrance: The building's entrance is wheelchair-accessible, providing equal access to all customers.
Toilet Facilities: The center has accessible toilet facilities, catering to the needs of customers with mobility issues.

Practical Information

* Phone: 888-288-6865
* Website: ezpassnj.com
* Address: 375 NJ-21, Newark, NJ 07114, United States
* Business Hours: [Insert business hours]
* Reviews: This company has 2428 reviews on Google My Business, with an average opinion of 1.6/5.

Positive Aspects from Reviews

While some customers have expressed mixed opinions about their experience, many have praised the E-ZPass Customer Service Center for its efficient service, friendly staff, and convenient location. Some of the positive aspects mentioned in reviews include:

* Quick resolution of issues: Many customers have reported that their issues were resolved promptly and efficiently, with staff members being knowledgeable and helpful.
* Friendly and courteous staff: Several reviewers have praised the staff for their friendly and courteous demeanor, making the experience more enjoyable and stress-free.
* Convenient location: The center's location in Newark, NJ, has been praised by customers for its accessibility and convenience.
* Clear communication: Some reviewers have appreciated the clear communication provided by staff members, ensuring that customers understand their E-ZPass obligations and any related issues.

Overall, the E-ZPass Customer Service Center has made efforts to address customer concerns and provide a seamless experience, despite some room for improvement. By understanding the services offered, location, and featured characteristics, customers can better prepare themselves for their visit and take advantage of the center's offerings.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.