Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union at 130 Lexington St, Waltham, MA 02452

As a leading financial institution in the heart of Waltham, Massachusetts, Digital Federal Credit Union has been serving the needs of individuals and families for over 95 years. Located at 130 Lexington St, Waltham, MA 02452, this credit union is a must-visit destination for anyone seeking a reliable and comprehensive range of financial services. In this article, we will delve into the main services offered by Digital Federal Credit Union, its location and access, featured characteristics, practical information, and highlight the positive aspects of its services based on customer reviews.

Main Services

• Insurance
  • Life Insurance
  • Auto Insurance
  • Homeowners Insurance
  • Health Insurance
• Investments
  • Retirement Planning
  • Investment Services
  • Financial Planning
  • Asset Management
• Branches & ATMs
  • Over 40 branches in Massachusetts and New Hampshire
  • Over 2,400 ATMs across New England
  • Online and mobile banking for easy access
• Borrow
  • Personal Loans
  • Auto Loans
  • Home Loans
  • Student Loans
• Support
  • Customer Service
  • Online Support
  • Phone Support
  • Visit a Branch
• Services
  • Free Checking
  • HSAs and Health Savings Plans
  • Visa and Greenlight Debit Cards
  • Primary and Advantage Savings
  • Smart and Money Market Savings

Location and Access

Digital Federal Credit Union is conveniently located at 130 Lexington St, Waltham, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by car, with a wheelchair-accessible entrance and parking lot, making it a welcoming destination for visitors with disabilities.

The credit union is also easily accessible by public transportation, with multiple bus routes and a short walk from the Waltham Common. For those traveling by car, there are several parking options available, including on-street parking and a large parking lot.

Featured Characteristics

Digital Federal Credit Union has a long history of providing exceptional service to its members. With over 95 years of experience, the credit union has established itself as a trusted and reliable financial institution. Here are some of its featured characteristics:

* Member-owned and Not-for-Profit: As a not-for-profit credit union, Digital Federal Credit Union is owned and controlled by its members, ensuring that the credit union's goals are aligned with the needs of its members.
* Member Service Representative: Digital Federal Credit Union is committed to providing exceptional member service, with a team of experienced and knowledgeable representatives available to answer questions and provide support.

Practical Information

Here are some practical details to keep in mind when visiting Digital Federal Credit Union:

* Hours of Operation: Monday - Thursday: 8:30am - 4:30pm, Friday: 8:30am - 5:30pm, Saturday: 9:00am - 1:00pm
* Phone Number: 800-328-8797
* Website: dcu.org

Positive Aspects of Services Based on Customer Reviews

Digital Federal Credit Union has received overwhelmingly positive reviews from its members. Here are some of the most common praises:

* Convenient Locations: Members praise the credit union's numerous branches and ATMs, making it easy to access their services.
* Knowledgeable Staff: Members rave about the credit union's friendly and knowledgeable staff, who are always willing to help with any questions or concerns.
* Competitive Rates: Members appreciate the credit union's competitive interest rates and fees, making it an attractive option for those looking for affordable financial services.

Overall, Digital Federal Credit Union is a trusted and reliable financial institution that offers a wide range of services to its members. With its convenient location, knowledgeable staff, and competitive rates, it is an excellent choice for anyone seeking a comprehensive financial solution.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.