Denny's - Pomona, California

Edwin Murillo

The food was deliciously made. Staff were professional and had a good vibe going despite some minor issues with other customers. They were great, seated me quickly as it was empty and brought me much-needed coffee within 10 seconds of me ordering it 😊

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On February 16, 2024, I visited your Denny's. I am writing to express my disappointment with the service and quality of food I experienced during my visit.

Firstly, the service was delayed, and it took an excessive amount of time to be acknowledged and seated upon arrival. The server came and practically rushed us to order. I was still ordering while she was taking the menus. The servers name on my receipt is Agripina R. Additionally, I was served overcooked cold food which was not up to the standard I expect from Denny's. Every food item including the cold, old, bitter coffee was sent back.

When departing, there was an incident where I overheard a worker questioning if my party had paid, implying a lack of trust or proper communication within your team. I felt disrespected considering there was another large group walking out in head of me and my party but they only targeted the colored people which was me, my mom and sister.

I came back in to speak with the manager. During my interaction with your staff, I encountered a Hispanic male, who identified himself as the manager. He was wearing all black attire, a baseball cap, and exhibited poor hygiene with dirty teeth hands, and nails. Despite bringing the issues to his attention, I received a disregarded explanation and felt that my concerns were not taken seriously.

I then came back in to get his name so that I can report him to corporate, but he was no longer at the register. So I went up to the black guy with braces who I paid with and asked him the guys name his first question to me is “why?” I respond “I‘d just like to know the name of the guy who helped me.” He then says with an attitude “Nadine” I then walk away disgusted with the level of unprofessionalism these employees have

the level of service and quality of food provided during my visit to your establishment were unacceptable. As a loyal patron of Denny's, I expect better standards and hope that you will take appropriate action to address these issues and prevent similar experiences for other customers in the future.

Joey Kuo

Sparkling clean, I love Denny’s and this is the only one with no sticky menu or greasy smell. Took my kiddo for a Sunday brunch and he was so happy about the kids menu also the little games while waiting for our food. Servers are friendly and attentive that my coffee was always hot and filled.

I I

I've been eating at this particular location for nearly 15 yrs. Sadly, the quality of the food has come crashing down. I usually order dinner time, 1-2 a week, and the pattern of constant dishes going wrong has reached to the maximum level. Some examples are overburned, dirty oil (fried food is always extremely dark), oversalted, funky taste, and the list can go on and on etc. I got tired of telling the manager what went wrong with their uneatable dishes, so the best thing to do was to STOP VISITING THIS PLACE. The obvious point is that something is going wrong severely with their kitchen staff or that they simply don't care why they keep losing customers left and right. If they'd paid more attention to the complaints, they would not have received this straightforward lousy review today.

Jessica Navarro

This location was one of the worst locations i ever visited. We ordered lasagna, and instead of telling us that they were out and it was going to be a wait of over an hour. We had to ask 2 times for an update. Our server never came to check on us or offer refills. Once the lasagna was brought out, one of the servers said our bill was covered by the manager due to waiting more than an hour for our food. Then, when we asked, they said no. When paying for the bill, the manager had no clue about the issue and handled it really rudely.

Dreamcast 64

I got food poisoning here. I ate the brisket all melt with seasoned fries and when i called them to let them know this, the guy refused to take any responsibility and said "it takes 24 hours for you to get food poisoning. you ate something else" Now that is not how food poisoning works, as it can show up within hours of eating food. Do not eat at this dennys if you value yourself. Clearly the worker has an attitude problem.

Allen Chung

Always been a nice place to go to for comfort food. You can always go for a burger or a healthy salad or salmon with rice and broccoli. The service has been better, they have been getting more professional and higher energetic people.

Pat

Very poor service. I was the only customer in the restaurant. Server never checked back after bringing me my breakfast or refilled my coffee.