City Center - Coral Springs, Florida

Capusine D. L. C.

Not a good experience. The apartment was not in good conditions, broken windows, non working air condition, cracks, roaches, broken doors, in front they didn’t clean, dog poop! Management say one thing to have you sign a lease, but then it a scam! One handy man was nice and good. He is a good workers did some repairs, but the building itself dirty. I left after one month. The 2,300 I have didn’t care to lose it. I don’t recommend

J C.

So far, the service has been fine. Miguel came to check on the issue that needs fixing previously repaired the AC /faucet etc . He was professional and provided great customer service. The manager: she always returns our calls and sends someone promptly if anything needs to be done, which we really appreciate. If there are any updates, I’ll come back and update this review.

thasickness 2.

Marsha at Symphony reality was an absolute pleasure to work with! Her communication, creativity, attention to detail was exceptional, and she consistently went above and beyond to make sure I was happy with the property that was shown to me. She went over all the fees before i applied and was very patient with me so there were no surprises when I went to sign my lease papers, it was exactly what she explained to me on our visit to view the property. I highly recommend Marsha and would definitely work with her again in the future." Thank you Marsha for all you assistance and helping me with all the paperwork.

jeniel M.

My leasing consultant Marsha was awesome. She is personable, patient and knowledgeable. She genuinely cares and cleared up all concerns I had. She's the real deal!

Mirada B.

Marsha is THE best!!!! Every time I contact her with an issue she listens and is not sarcastic, like I’m begging! If she doesn’t know the answer she will do the research and call me back… it’s nice to know someone cares about the renter… Thanks again Marsha 🥰

Fred D.

I am very reluctant to leave bad surveys or reviews, but so far my family's experience has been not great to say the least. While we generally really like the unit, there are a ton of ongoing issues and absolutely no help! When we moved in the unit was not properly prepared for us.

The sliding glass door to our back patio was unable to lock, the front patio overgrown with weeds and such and we were promised this would be cleared up by the time we moved in. Additionally, our unit has a garage and after 2 months we still have not received the garage opener, nor the key to door between the unit and the garage. The carpets were still dirty from the previous tenant which someone from maintenance agreed with when they saw it. Unfortunately, that person who is the only one who ever helped us quit over a month ago which really isn't surprising. Thankfully he removed the hornet's nest from our front door before quitting. He also attempted to fix our washing machine which shakes horribly and slams against the walls and closet door during the rinse and spin cycles. It also started leaking some kind of fluid into the wash that stained our clothes. After a month and a half we're still waiting on a follow up on this particular issue.

When we moved in we noticed that the pool had been condemned by the city and we were told there were plans to fill it in to make a grilling area for tenants. I'd rather have a pool, but we knew there wouldn't be one when we moved in. However, after talking to one of the neighbors, we were told it has been like this for 7 years which makes sense given our own experience since moving in.

We also have been charged fees with dates long before we moved in. Then were told that they were for water when the first fee was charged before we even moved in. The second is an absolutely preposterous amount for water and was for the month before we moved in. Our ledger is still wrong making it difficult to pay the rent with the online system and they charge a fee to pay in person. All in all, the unit is nice and we generally like the place, but the experience with management has been atrocious and there is absolutely no help if you need anything!

barbara W.

I've been living here for 4 years TO LONG and dealing with management has been not so pleasant. The maintenance request that are simple as fixing a stove pilot is easy but when there are complicated fixes this company don't care. They do not care about the concern of the tenants and the issues, only pay your monthly lease and that is it. I guess some are better than others who gets 5-star ratings. The management is very not so professional when you have issues especially maintenance. My bathroom shower was leaking, and their solution was to send a technician out put a gaping hole in the wall and leave not responding as to when it will be fixed or if the part is on order. It's been over a week with the inconvenience of living for me and family. I would not suggest this place to anyone only RENTERS BEWARE. I expect this rating to disappear or not get publish.

Regarding
Dear Residents,
It has come to our attention the City of Coral Springs has made a change to the billing structure for trash services, as the new company, Coastal, takes over. Instead of billing for trash at the end of the month (in arrears), Coastal will now bill at the beginning of the month, starting in November.
As a result, for the months of October and November, residents will see two trash charges: one for the month of October and another for the upcoming month of November. Starting in December, trash billing will be on a regular, monthly schedule, with charges due at the beginning of each month.
It seems the City of Coral Springs has entered into a new contract with Coastal, and the changes you are seeing—such as the adjustment in the billing cycle—are the result of this agreement. Since these changes are based on the terms of the signed contract between the city and Coastal, any questions or concerns you may have should be directed either to the City of Coral Springs or to Coastal directly.
For clarification, billing inquiries, or further details about the changes in trash collection, you can reach out to either:
• The City of Coral Springs: They can provide information about the contract and any official city-related policies.
• Coastal: They handle the trash services, so they can address any specific service-related questions, including billing or collection schedule changes.
If you have any more questions or need assistance navigating this process, feel free to ask!

Joshua, Property Manager
SYMPHONY RESIDENT

I just contacted Coastal Trash, and they stated that they have entered in a contract with the City of Coral Springs, but Symphony Residential once again is making this a "your responsibility" issue, which Symphony Residential knew that these changes were coming about, and you all decided to charge tenants a double charge to take the situation off you company. This is your account, and you are passing the fees down to the tenants which is not fair and should be handled in another way than getting a double charge in one month. Your company does not respect its customers responsibilities, regardless of how well they maintain your properties, maintenance issues or any compassion for their living condition. This is the worst place of business I have ever encountered especially when you go all over this area and notice signs for Renting/leasing by Symphony Residential. Now you want to drop the ball on coastal trash how inconsiderate, them being in a contract with Coral Springs has nothing to do with your tenants and these fees.

Mindy L.

Stephanie was extremely helpful and friendly made this extremely stressful time alot less stressful thank you for all your help. Update apparently they fired Stephanie and now getting a hold of anyone in the office is impossible a lot of work needed to be done to the apartment and there were requests for work to be done without the work being done they put completed and don't try calling after hours maintenance they don't answer my door would not close and I have children in the house no answer nothing they make it sound good moving in and then once you are in everything changes. Our refrigerator is leaking and missing a drawer and our shower door is hard to open and shut in both bathrooms our tile in the dining room was lifts until it finally broke the covers on all the cabinets are falling off not much water pressure in the master shower only thing they did was put a new dishwasher in but that's it. But all marked as completed.