Apple Southlake Town Square - Southlake, Texas

Pete W.

5 Stars - Exceptional Customer Service!

I had an amazing experience at the Apple Store at Southlake Town Square. From the moment I walked in, Micah, Callie, and Susan went above and beyond to help me. They were incredibly friendly, truly listened to my issue, and showed genuine patience throughout the entire process. They took their time to make sure I had exactly the product replacement I needed, and I never felt rushed or overlooked.

Their professionalism and kindness turned what could’ve been a stressful situation into a smooth and positive one. I would highly recommend the Apple Store at Southlake Town Square to anyone looking for top-tier customer service and knowledgeable, caring staff. Thanks again to Micah, Callie, and Susan!

Dominique

I was a walk-in to trade-in my ipad and to get another one. I thought I needed an appointment but I didn't, so that was perfect. An older gentleman help me with what I needed and he was very sweet. Quick and efficient.. It gets crowded in there so I'm glad it didn't take a long time.

Mary C.

I had three questions. I waited a reasonable time for an associate. As always it was packed, but since they are very knowledgeable it moves fast! My questions took 5 minutes, but he took 20 to make sure I understood and I could do it myself. Being 70 I really appreciated the extra attention.

Daniel ?. M. S. R. M.

I brought my iPad that won’t turn on and they fixed right away in no time . Jonathan was a phenomenal, professional and with great attitude . Thanks again guys. I’ll see you in my next visit.

swati T.

Highly dissatisfied with the customer service experience at the store. I bought an iPhone online to find out that the operating system crashed while I was configuring the phone myself. I took the phone to store and asked for a replacement. They couldn't find the invoice, reference from my order number and asked me multiple times that since you used your Apple balance we can't honor the price. I find this to be most ridiculous reason. They put me in que and then the Technician came to me after about 45 minutes of wait time. I felt highly frustrated with the whole experience. I feel Apple should just make phones and focus on technology. Their staff should be trained on the different financial tools that they use. They didn't know how to look up online orders and payments through Apple.

With all this frustration my saving grace was the person at the Genius bar. He was great!!

Daniel C.

I bought a new Apple Watch 5 days ago at Team Mobile and started to not charge unless I rebooted the watch. Walked in and the Employee greeted me and asked why I was there. I explained thoroughly and he took my information and told me it was an hour and half wait to see a technician. An hour and half past and I had to follow up they logged me in and asked to sit in the center to wait. 15 minutes later a Manager named Tom approached me and asked me about my issue. I have just rebooted my watch and I was getting ready to explain to him about how I would not charge and I was putting it on a charger that was there and he tried to stop me telling me that wasn’t a charger. However, indeed it was a charger. Anyway, he seemed like he was put off and asked me where I bought the watch. I explained to him that I got it at T-Mobile. He immediately told me that he was unable to help me there and that he would have to send my watch off. Very frustrated I asked why I had to wait almost 2 hours for them to tell me that, and he simply said in a rude manner while they don’t know upfront and with a very rude, thank you and goodbye. Absolute horrible customer service.

Steven M.

Was a little confused as to where the store was in the maze of streets and shops then I found Starbucks a parking spot and WiFi. I soon located the Apple Store. Starbucks is central to almost everything it was a three minute walk away. The help was automated quick but the repair was much longer and few hours which gave me time for a leisurely lunch at one of the many available restaurants. An excellent place to repair your phone because of the number of shop’s entertainment and restaurants. A pleasurable day…

Sherpa S.

Purchased iPhone 16 pro max today. TJ was the sales person . His demeanor was rude , not customer friendly. I was told that I will get the receipt via email, but I didn’t .When asked about the receipt, his voice got louder. He didn’t even provide me a bag for newly purchased phone. Rushed me out of the store .Lacking basic decency to handle customer. Not happy with the customers service.