Apple North County - Escondido, California

Apple North County is a well-established electronics store located at 272 E Via Rancho Pkwy, Escondido, CA 92025, United States. The store offers a wide range of products and services, including computer repair services and mobile phone repair services. The store is easily accessible, with a wheelchair-accessible entrance and parking area.

One of the key features of Apple North County is their commitment to providing excellent customer service. They offer various options for customers, such as delivery, in-store pick-up, and in-store shopping. The store also provides on-site services, including repair services for electronics. Customers can make payments using debit cards, NFC mobile payments, and credit cards.

The store is equipped with Wi-Fi, ensuring that customers can stay connected while visiting the store. Apple North County has received 455 reviews on Google My Business, with an average rating of 3.7/5. This demonstrates that the store is well-regarded in the local community.

For those looking to visit Apple North County, the store is open Monday through Saturday, from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM. The store's phone number is 7603172484, and customers can also visit their website at apple.com for more information.

👍 Reviews of Apple North County

isar K.

1/5

I had a super bad encounter with their manager Nathan Velasco. I purchased an iPhone on the 14 and wanted my data to be transferred. They said it will take long and you might get it tomorrow. A tech lady called me and said it’s ready but you can’t make it tonight since we are closing exactly on 8:00 and the computers go off on the second. Just come tomorrow and get it. I had to go early right before my work. Nathan asked me for my ID. Told him she didn’t mention I need ID to get my own phone. I thought she was there at the time. She wasn’t. I asked to show my DMV id on my iphone Wallet. He said I dont have to take that since it’s not mandatory to recognize the app in CA. I asked to show a picture of my ID on my phone but he wasn’t having it. Asked him to talk to his manager but he rudely said nope you don’t get to talk to anyone else but me and that’s the deal. I ended up going back home and getting my ID. When I came back I was super mad. Asked him to give me the name of the lady who didn’t tell me I need ID and got me into this mess from the beginning. He seemed like he is invisible and his employees are too. No I’m not giving you anyone’s name and If you continue arguing with me I wont give you your phone. I told him ai need my phone now couple of times and he was forced to give it to me. The worst manager ever. He handled everything wrong. Will never step foot in that store. I needed a second phone and went to Fashion valley later that day and got it with respect and care.

Ellen J.

1/5

I would like to second the review stating that the management in this store is unprofessional. I purchased a new laptop, with the understanding that I would be receiving a $100 credit for my old Mac laptop. The salesperson examined the old laptop and told me to pay the full price for the new laptop, and I would receive the $100 credit when I came to pick it up - after data had been transferred from the old laptop. But, when I came to pick it up, I was told there would be only a $20 credit, because they noticed that the screen had some minor delamination. This was completely visible to the original salesperson, who did not tell me the credit was based on any kind of inspection. The supervisor, whose name I unfortunately didn't get, refused to provide the promised $100 credit. He offered to give me pointers on my new laptop instead, which I didn't need. Then, he just walked away. It's a relatively small amount of money, but this seemed like a very frustrating bait and switch tactic. I will not be shopping at this store again.

Max P.

1/5

Parker is the most disrespectful employee in this place. I wouldn’t allow him or trust him to touch my phone with a 10 foot pole Rebecca the manager is very nice and sweet and took care of the situation in an orderly fashion but again I would stay away from Parker. He’s very rude zero out of ten on his customer service skills, Rebecca 10 out of 10 customer service skills. For a recap the man is very impolite. Parker should not be working in customer service. And that’s OK there’s a job for everyone but customer service is not his Where Parker should be at

Sylvie A.

1/5

Despite having more staff than clients, I still had to wait a long time at the Genius Bar. Watching the staff chatting among themselves highlighted a lack of management and professionalism.
In addition, this shop fails to provide the level of service one should expect when purchasing a high priced product.

Al

5/5

My wife bought her laptop here and they let her use her student ID to get a discount! Also, they gave her a $150 gift card for making a purchase! Really awesome prices. We bought online then picked up in the store, and while we were there in person, we bought an extra hard drive and a case for protection. The employees are very nice here and willing to help. Definitely recommend! It is located on the second level, pretty much in the middle of the mall.

S R.

1/5

Worst customer service always comes from phone stores and phone carriers. They talk to you like you’re stupid and give you the runaround constantly with no real answer. Back and forth with no solution. Your “Genius Bar” staff are useless.

Vincent F. (.

5/5

They listen so closely they get under your skin or the root of your hairs and it’s really nice to see that they were on the same page with you and want your satisfaction

Jon D.

5/5

Went to BestBuy Carmel Ranch to get new iPhone, but the phone guy said he was off in 20 minutes and I'd have to come back the next day. Kind of a jerk, seemed like it was my fault. Probably wanted to cut out early. So I'm done with BestBuy. Next morning, I went to this Apple Store in North County Mall. Wow. Awesome customer service. Guy named "Fern" bent over backwards to help me pair the new phone. I was very impressed by his attitude and desire to help. Only problem was the hard wood seats. While waiting for new phone update and file transfers, my butt went totally to sleep. When I finished, it was hard to keep my balance for a few steps. The staff here is the greatest!