Tebra - Corona Del Mar, California

Miranda Garza

As a small healthcare business the lack of professionalism and accountability that this company has is unacceptable. We essentially were sold on a website and software duo for our small company. Before signing anything we ensured to ask our salesman if the website they would build for us could contain somethings our current website has that we absolutely wanted. Our salesman then said he was sure but would check with the website building team. On our next meeting with the Tebra salesman he comes back to us and tells us YES! We can do everything you asked I checked with my team to make sure! Great right? NO NOT GREAT! This is where our legal battle with this company starts! We sign a contract with them after our salesman promises us that we could get everything we asked from the website they would create with us. Only to meet with the website development team and have them tell us they CANNOT meet these needs that were promised to us! At this point we want to cancel everything and demanded a refund, because they were not able to produce what was promised to us before signing any contract with them. Not to mention we paid $6,500 for a website that cannot accommodate us nor did want built for us anymore. Which I thought would be fine after speaking with a customer loyalty representative and he promised that an accounting person at Tebra would reach out to me in 5-7 business days to process our refund. After 7 business days I begin following up with that same representative at ABSOLUTELY NOTHING! No call no email back nothing! For two weeks after the promised 5-7 business days. I began calling their accounting team and they kept saying "Our manager is out of the office right now" or "They're in a meeting." I guess they started to recognize my phone number because now my calls were being completely ignored all together and I was being sent straight to voicemail. No manager or higher up has contacted me about this. Now my small business has lost $6500 for a website that was never built. I DO NOT RECOMMEND. In fact we found a much better healthcare software company. This is the first REGRET I've ever had as a business owner. We will now be filing a lawsuit to get our money back. Terrible management, terrible business practices. Will also be leave this review with the Better Business Bureau.

Angel Samvalian

PSA. This company does not conduct legitimate business. I have sent in several requests and have nothing but chat bot style responses. They are in the business of over promising and under delivering. I was promised that the system would fully integrate our data from our current EMR, it was not until after signing the agreement that we find out it does not. THERE IS NO DEMO for this and the sales rep will say yes to all of your questions then ou find out that its not actually true. I sent them a demand letter copying every department and all I have recieved is responses with a request to rate and review the application. The one response I did recieve is what appears to be an automated response not addressing any of the actual questions or demands AKA a bot generated response. PLease do your homework well on this company.

*UPDATE*
The response to my review clearly shows there is a bot responding to everything. Not only did nit not take the time to read my review in full, it failed to address the issue. I was LIED to! your response says that onboarding would help to sole these issues, the issues were present prior to sign up, you mean to tell me I have to buy to even try to resolve them? that make so sense. There is no customer service, to this date all I got was the bot response, even with a formal demand letter there has still been no outreach from any of your representatives. this is SHAMEFUL! now I understand why there was so much skirting around the subject of getting an actual demo, there is nothing to demonstrate. it makes sense why you went from being Patient pop, to Kareo to now Tebra, you ruin your reputation and then change the name. I have a name for your future platform but it would be impolite to say it. suffice to say it describes your service.

Paul McPherson

Melissa Wellman is absolutely amazing! When Patient Pop was acquired by Tebra, I was initially nervous about the quality of customer support. However, it didn’t take long after the transition to see their service not only match but surpass their predecessor's!

As the owner of a marketing agency working with clients who rely on niche website solutions, I know how challenging the experience can be—there’s often very little room for creativity or helping clients maximize their web presence. Tebra is the complete opposite. They empower businesses using their web platform to truly optimize their online presence in a timely and effective way.

I can’t recommend Tebra enough!

Janyce Haskett

Your mission is to unlock better healthcare, yet you have blocked it by having your system go dark for almost 24 hours!!!! How am I supposed to run my practice? If I could rate you a half star, I would!

Brian Labombard

Important Warning Regarding Tebra

I advise against using Tebra to manage any aspect of your business. We began our partnership with patient pop/ Tebra in 2017, relying on them for website hosting and related services. However, we ultimately decided to switch companies due to poor website performance and inadequate SEO, as well as their high costs for minimal results.

One critical point to note: if you purchased your Google Workspace account through Tebra, be aware that they will disable it once you switch providers. Expect to encounter challenges when trying to reclaim your account rights. When you cancel your service with them, explicitly request that they release your Google Workspace account to you. Once they do, you will regain control.

If you want to continue using your Gmail through Google Workspace, initiating that process can be lengthy. Tebra acts as the administrator for your account, so don’t be misled into thinking you have full control. You will need to start the process with Google to assert ownership of your Gmail account, which involves filling out specific forms to regain access.

In terms of search engine optimization, our experience with Tebra was disappointing. After switching to a new company, we quickly saw an increase in new patient appointments. Our new website received positive feedback and has proven to be far more effective.

Lastly, the cost of hosting and related services with our new provider is significantly lower than what Tebra charged $550.00 pm for their services. Overall, I STRONGLY recommend against partnering with Tebra.

Leila

ZERO STARS. The worst customer service I have ever experienced for a product I pay so much for. Any time there is an issue, it takes MONTHS of repetitive reaching out to receive support. The service has not been integrated properly with our EHR so we are basically paying for something that isn't even working, and meanwhile we have been paying the full amount. After months of being fed up, I had a meeting with one of their employees, Alec, who I expressed by deep frustrations and dissatisfaction with, and he asked me to forward any service requests to him personally so that he could make sure they were taken care of. It has now been 6 weeks of me sending him reminder after reminder of the issues I've needed help with and I still have received zero help. This company will set your site up and then pretty much abandons you. Their service (patientpop) was much better before they were acquired by Tebra, and now it is a total nightmare. Please look elsewhere to take your business.

UPDATE: After writing this review, Tebra reached out to me and has diligently worked to resolve my issues. I'd like to think that they are turning a new leaf in their customer service, and I hope it continues. I was very happy with the customer service I recently received and hope this level of support continues and does not only appear after its customers are disgruntled and frustrated enough to leave a public review describing their experiences as a last resort to receive customer support. Thank you Emily and Karla for your diligence and dedication to solving our concerns.

Matthew Scuri

A Cautionary Tale

When we started with Kareo (before they merged with Patient Pop) the software was ok, nothing special, but they gave us a discount (50%) that made it affordable for our rural HRSA clinic. We have multiple locations and this really helped coordinate things, allowed us to centralize billing, etc. Fast forward a year and while we started the conversation to renew our contract in month 10, month 12 came and went with a 'I haven't gotten approval yet' from our sales rep and lo and behold we were instantly charged full retail price for month 13. After escalating a phone call twice I got our contract discount back but only starting month 14. So we paid what amounts to a full time salary for an administrative person because they didn't get around to it. Should they make it right? Absolutely, but what they did is pass off to accounting and you hit what is obviously a call center in another country that simply stonewalls you. Pay what would've been the contracted amount in month 13 and they shut logins off.
Fast forward to month 22 and we provide them written notice we won't be using them, have a signed receipt, emails to our account rep. that we are not renewing our contract which terminates month 24. We remove all providers from the system leaving one active to meet the terms of keeping our practice alive so we can transfer the 8000 patients we have (they wanted 22k to give us our own data and would be happy to just dump it to several pdf's and we can sort it out) to our new system over time. What happens? Full charge month 25. Refuse to pay? They shut all logins off.
So their bad faith behavior cost a rural teaching clinc which frankly barely keeps the doors open because we do so much medicare and pro-bono work $7k.
Buyer beware.

Marketa Zmeskalova

We have worked with them for many years and our results have been amazing. The SEO on our websites is amazing and we received more Google reviews from patients each month than we did in the previous 10 years before we worked with them. Every staff member I have worked with is very helpful. Cannot recommend highly enough!