Hilton Garden Inn Pomona - Pomona, California

Ashraful Karim

We stayed here for one night in January 2025. The customer service was exceptional. Housekeeping response was a bit slow. They gave us 3 towels although we were 4 as registered guest. When I asked for another towel, I was advised that they were running short of towels. They however delivered it 2 hours later. They extended the checkout time by one hour, but still the housekeeping knocked at the door at 11am. The breakfast was included with the room. Breakfast options were not up to my expectations. The rooms are renovated. The lobby was smelly for some reasons. Overall, it is not a bad choice for the bucks you spend. I would recommend it definitely.

Annie Marshall Realtor

The hotel was nice, clean, quiet, and the staff friendly. It was within walking distance to Starbucks, restaurants, as well as a Target.

The room was comfortable and had a fridge, microwave, plus coffee maker and did not feel crowded. The gym was good enough for a quick workout.

The only negative was the hot water for the shower. It took 10 min (or more) before it would even get warm, we stayed 3 days and it was the same each time. We thought it might be because of others using the hot water. However, this morning at 5am I turned the water on to get the water warm, 10 min later it was still cold. There was no way that all the hot water was used that early. I had no choice but to get into a cold shower because we had to leave with enough time to deal with traffic to LAX.

Eric C

Andrea, Van, Ari are excellent. I’ve stayed here the last couple times to visit some friends locally. They’re always so kind and accommodate all my needs and questions. The rooms are nice and clean. The A/C is amazing and the environment and Hotel in itself is very clean and calm. Even though it’s next to a freeway. You never hear any noise at all. I’ll definitely be returning due to how kind the staff is and how nice the area is.

Dianne

Positive: The front desk staff were phenomenal with their cheery greetings and "happy-to-assist" attitudes! They were great. Additionally, the beds were super comfortable. Negative: The shower was not clean when we arrived. There is some kind of fan or ventilation system that was extremely loud all night. So loud that I kept waking up to it, and I am hard of hearing. I can't imagine how bad it was for the good hearing folks.

Michael Stone

Definitely looking forward to return visit.
The staff was very professional, courteous & over the top friendly. Very accommodating & address any need that I had...top notch.
The hotel is very clean & well setup for any type of visitor.

Barbara Novinger

We were desperate to find a hotel that accepted our two cats as we were escaping the fires in Los Angeles. When we found this hotel online, we had been turned away by two other hotels that were already full and didn't accept pets. We felt scared as it was midnight when we arrived, and we were one of about four people who were in the same situation and so grateful that they were open to pets and helped us get to our room and get the luggage cart. Only two people were working at the front, so they did a great job. After unloading our car and pets and getting it all up in the room, we fell into our beds, and by then, it was 2 am. We felt so blessed like we had crossed a desert and been found. We had to extend our stay each day for another day until the fires abated and electricity in our house was said to be restored. After three nights, we were so pleased when, after eating at a local fine restaurant, Brandi, the manager, asked us to come see the free items they had for people escaping the fires. We were so pleased with her kindness. She said he own relatives donated all the items we saw. Food, candy, paper, bathroom items of all kinds, clothes, pet food, games and other various snacks, diapers, bottles of water, and much more. We were overwhelmed with gratitude and took a few things we badly needed. Brandi is an A+ manager and so sweet and kind. I strongly recommend this hotel as all the workers were kind and helpful. Purr cats loved being here and felt safe. They had so many parking spots, and we felt blessed to find this hotel. Our room had coffee makers similar to a Kerig style and different choices of coffee and creamers. There was a microwave oven and cups. There was a refrigerator and an ice bucket. We would bring food from meals and be able to eat leftovers thanks to their little "kitchen." The bathroom was nice and had a tub/shower. Lots of plugs to put in our devices, and that was a huge plus. All worked. The windows didn't open, which was good as our cats could safely look out and see outside. We were on the top floor so had a good view (5th floor). We met many other happy guests escaping the fire with their pets. This place was a gem, a Godsend, when we were out in the dark with no place to go. Thank you to all the receptionists at the front desk who helped us and answered our calls promptly. It was a real pleasure stating here. Thank you so so much.

nickkilli

Overall it's just a great property to stay at! The cleanliness is apparent from the moment you park you car, from the lobby to the bar/restaurant up to the rooms. The hot tub and pool area is everything you want when staying at a hotel. I couldn't be happier with the service from the front desk, everyone has be extremely helpful and friendly. Definitely staying here next time I am in town for work.

Ali Iqbal

I have stayed here multiple times in the last year, my first couple of stays were decent. This last trip was not. We specifically requested that housekeeping service our room, as we would be gone all day. We requested it in the morning when we left, and then called again in the afternoon to ensure that this would be done and were informed it definitely would be. It wasn't. Very disappointing. When we expressed this to the manager, they apologized but failed to offer any accommodations for the inconvenience. Will not be staying here again.