Best Western Diamond Bar Hotel & Suites - Diamond Bar, California

Coki Panjaitan

Guests room have been renovated. It has a large room size. Ample parking area with sufficient amount of lights.

Internet speed is very fast. Haven’t had such a fast data in other hotels I have stayed at.

Shower (hot water and the water stream) is excellent.

Walking distance to restaurants, gas stations, and grocery shops.

Will definitely stay when we are back to LA.

Ana

We stayed here only for one night, but our experience was excellent. Spacious, clean, comfortable, and excellent staff. It includes a small continental breakfast (mostly cereal, fruits, waffles, pastries, juices...). It has jacuzzi and pool, and parking is free.

Nancy S

Rooms were clean and very spacious. Front desk was friendly and accommodating. Good value for the money. Also this location is within walking distance to Sprouts and many restaurants, gas stations, coffee shops.

Adam Y

Nice and quiet hotel, not bad for the price. One thing was the bed frame, though. Made out of a very thin metal that made noise any time we got up or laid down in the bed. It sounds like a thunderstorm every time. Didn't eat the breakfast, but it seemed ok. Definitely recommend this place.

Anvil Solutions

Online amenities state there’s a gym and sauna. There isn’t.
You pay $100 deposit and your room doesn’t even have a microwave.
You get meal vouchers for their “breakfast” and on that voucher it states they charge outside guests $10.99 for their breakfast. Their said breakfast is stale beagles, a waffle maker and sour orange juice.
It should be a crime to charge anyone $10.99 for that meal.

Nicka Sarael

I wish I could add a zero rating on the hotel's staff and service. They are unprofessional, and the supervisor/who claimed to be the owner is also of no help. I had an issue when I tried to extend my stay at that place. The receptionist insisted that I needed to add $20 for the room not facing the freeway after we already stayed there for 6 days, that was ok when I asked if they could do a complementary, but the receptionist refused and hung up the phone. I called again then I looked for a manager, the supervisor/claimed the owner answered my phone, then he started with blah blah blah.... As a business owner and the kind of industry that you are in, you should listen to your customer, instead, he keeps on talking. So I just said, please just refund my stay, and I'll get another hotel that is worth my penny. Reading back the review after I had a bad experience, I would agree 100% that the supervisor/owner and the receptionist are unprofessional.

Nicole Ellington

Absolutely disgusting hotel and unprofessional staff. They charged our bank account 3 days later and when my husband called they said it was because we broke the toilet seat?! Which we didn’t. They are known to scam people for random things with their rooms and charge for things that right not broken. I was totally unaware of this before staying there. Please do yourself and family a favor and stay away from this place!!

Eduardo Morales

My Family and I, stayed on 07/28/2024, clean room and good service until an hour later after check out. I received a phone call from the Receptionist stating that he got a report from one of his employees that We left a hot iron on the bed and blankets got damaged. Funny thing We never used the iron, so We are getting charge $75 dollars for damages that never happened. It’s really sad how some people can be this way having to lie just to charge extra. I wouldn’t recommend this Best Western hotel located in Diamond bar. dishonest people is giving this place a bad name.